Kalinga Renewable Energy Manufacturers Pvt. Ltd. (KARMA) is a recognized name in Odisha’s renewable energy landscape. Known for its impact in solar street lighting, water pumping systems, and rural electrification, KARMA plays a pivotal role in supporting government initiatives, private clients, and NGOs to power underserved communities.
The need for digital unification
Context Rapid business expansion across Odisha and neighboring states.
Pain point Fragmented systems slowed cross-functional efficiency and reduced project visibility.
KARMA’s leadership recognized the need to streamline operations, from field attendance to inventory tracking. As the company scaled, managing mobile teams, coordinating warehouse deliveries, and ensuring timely installations became increasingly complex. That is when OneSolar CRM came in as the partner to digitize and unify operations.
What was getting in the way
- Disjointed communication between sales, support, and field teams
- No system to track employee work hours or project-level progress
- Frequent installation delays due to a lack of workflow automation
- Manual handling of inventory and asset movement
- Inefficient procurement and warehouse coordination
What we put in place
OneSolar CRM’s integrated platform was tailored to KARMA’s rural operations, with modules that improve transparency, accountability and control across teams.
- 01 Mobile workforce management and geo-tracking Field teams check in and out via mobile apps with GPS stamps, giving full visibility into location and productivity. Heat maps and time logs support decisions.
- 02 Step-by-step workflow automation Whether it’s a solar installation or a support ticket, OneSolar CRM runs it as a task flow.Installation flowSite visit
- Inventory checkout
- Installation
- Testing
- Closure
- Raised
- Assigned
- Resolved
- Feedback
- Closed
- 03 Real-time task and time log management Tasks are assigned based on team availability and location. Individual hours are logged, reviewed, and optimized using manager dashboards.
- 04 Complete inventory and asset control From warehouse stock levels to installation kits, KARMA tracks all asset movements, serial numbers, and purchase requests in one place.
- 05 Procurement and approval flows Field staff raise purchase requests through OneSolar CRM. Approvals route from team leads to procurement and finance, streamlining delivery, vendor coordination, and payments.
The measurable impact
With OneSolar CRM fully deployed, KARMA achieved:
Real-time visibility into tasks and team activities.
“ OneSolar CRM has transformed the way we manage operations. From project sites to procurement, everything is now connected and visible. It’s more than software, it’s a strategic enabler. ”